A BRAND-NEW WEBSITE SPECIALLY DESIGNED FOR
ELEMENTARY SCHOOLS, SECONDARY SCHOOLS, AND PRIVATE COLLEGES
For many years, in the numerous food services facilities that it operates, the Aramark team has been offering different payment options and communications means adapted to its clientele. In early 2014, Aramark is standardizing its operations, simplifying transactions for parents, and re-energizing communications by launching a brand-new transactional Web site designed specifically to respond to the needs of clienteles in Quebec schools.
A PLATFORM FOR TRANSACTIONS, INFORMATION, AND COMMUNICATION
This dynamic website will become a platform for transactions, information, and two-way communications between you, the parents, and the managers of Aramark cafeterias in each school throughout Quebec.
This brand-new website will enable you, among other things, to easily communicate with Aramark’s managers at all times and to obtain valuable information on young people’s health and wellbeing and on Aramark’s evolving actions with regard to sustainable development. This site also offers an easy way to obtain complete information on menus and food choices offered at your child’s school, and on all promotional and thematic activities organized by Aramark.
ONLINE PURCHASING AND USEFUL INFORMATION
This Web site will quickly become a practical, even indispensable, tool for parents. In fact, if you create a personal account right now, you’ll be able to easily access a wealth of useful information and conduct your transactions in a completely secure environment.
You’ll have access to all relevant information concerning your child’s or children’s nutrition and diet. Through your account, you’ll also be able to access your transaction history at any time.
HOW TO ORDER MEALS THROUGH THIS WEBSITE
First, you must create your personal account by clicking on the “Create your account” button on the home page. Type in your contact information, your e-mail address, and a password that you will use to access your account whenever you like.
A registration confirmation will be sent to your e-mail address. To gain initial access to your account, you must confirm your registration as instructed in the e-mail. Once the confirmation is sent, you will be able to access your account by typing in your e-mail address and password.
You will then be able to add your child to your account simply by clicking on the “Add a child” button. Then you’ll indicate the school that your child attends. If you have more than one child using Aramark’s food services, you must register them individually. For example, you may have one child in primary school who receives the meal-delivery service at her school and a second child who goes to the Aramark cafeteria in his secondary school and uses a Carte Resto (magnetic card).
This way, you’ll be able to make the transactions you want for the wellbeing of each of your children individually from your single account.
It’s a great way to make sure that your child has a balanced, healthy diet!
A PORTAL FOR SECURE, EFFICIENT TRANSACTIONS
This system is designed specifically to ensure that parents have complete security when they pay electronically by credit card.
The meals and beverages ordered on this website and paid for via the credit card payment system offered on this site will be delivered to the designated school for each day based on the order form and at the time planned for the meal according to the directions of the school concerned.
Aramark developed the online meal-ordering system on this website in order to offer a user-friendly, efficient service adapted to clientele in primary schools. This ordering system enables parents to easily order daily meals for their child that will be delivered to the school by Aramark, then distributed to children at lunchtime by school managers for the purpose of immediate consumption.
- This website uses the SSL (Secure Sockets Layer) protocol for security of Internet commerce. This protocol, recognized in the online transactions industry, ensures the confidentiality, authenticity, and integrity of communications.
- This website also uses the external GLOBAL Payments secure payment solution exclusively to process VISA and MASTERCARD online transactions. No other credit cards and no debit cards can be used to make transactions on this website.
MAXIMUM FLEXIBILITY AND EFFICIENCY
Aramark’s objective in promoting this online service is to offer you maximum flexibility in ordering your child’s meals and to facilitate payment for the service, eliminating the circulation of cheques as much as possible.
You can easily access this website by typing the URL www.aramarkenligne.ca into your browser or via a link on your school’s website. Once your account is open, the system will identify you and point you directly to the pertinent information regarding the food services at your school. On the site, you can make orders, monitor your account, and consult your transaction history.
PEOPLE WITHOUT INTERNET ACCESS OR A CREDIT CARD CAN ALSO MAKE ORDERS
Parents who don’t have Internet access or a credit card will still be able to order meals for their child. Simply use the manual order system (printed forms) that has been in use for a number of years.
To use this system, each month you must obtain an order form from your child’s school. You must fill out the form and return it before the due date. The form must be accompanied by a valid cheque made out to Aramark for the total amount of the corresponding order.
As needed, this form will continue to be distributed by the school every month to parents who request it. However, we strongly encourage you to order meals through the order system on this website, so that you can benefit from all the advantages and the flexibility that it offers.
AN EXCEPTIONAL COMMUNICATIONS CENTRE
Your personalized account will give you access to menus and information related only to your own child’s school, so that there’s no risk of confusion. You’ll also benefit from very useful two-way communications so you can stay well informed, take advantage of all services offered, and easily send the Aramark team your information requests, comments, and suggestions.
A FAMILY WEBSITE THAT WILL BECOME INDISPENSABLE
The system will also make it possible to manage the family aspect taking account of the realities of 2014. For instance, several children in the same family may be combined in a single account to make life simpler for parents because they can see at a glance all the details concerning each of their children’s accounts. A child may also be registered in two separate accounts so that each parent can make transactions independent of the other one.
FOR ALL THE INFORMATION YOU NEED, CONSULT THE “POLICIES” SECTION
Please consult the “Policies” section of this website for all information on the conditions regarding its use, so there won’t be any surprises.
To give the kitchen team ample time to order and receive ingredients and products, and ultimately to proceed with food production, meal orders must be made at least 10 working days preceding the delivery date. It will be impossible to process an order after the cut-off date and within a shorter delivery time than this.
The menu for the upcoming month and the order-taking process will be available at minimum one month in advance, unless there are situations beyond our control.
No cash reimbursement will be made following an order made and paid for via this website.
In the case of a cancellation of an order authorized by Aramark or due to a situation of force majeure decreed by Aramark, acting in concert with the school, on a specific day, a credit for the value of the cancelled meal will be made by Aramark and applied to your account. As applicable, such credit will be applied automatically to the total payable on your next meal purchase on this website.
If a child is absent from school, no credit will be authorized except in the case of prolonged justified absence, in which case a credit for the value of the cancelled meal may be applied at the discretion of the Aramark cafeteria manager in the school concerned.
Once again, take a few minutes to read Aramark’S policies under the “Policies” tab.