FAQ

Here’s where you’ll find the answers to most of your questions. If you don’t find what you’re looking for, please don’t hesitate to contact us at your school's cafeteria; we’ll be happy to help you out.

You can also consult the “Primary Schools” and “Secondary Schools” sections by clicking on the tabs at the bottom of this site’s home page.

Also at the bottom of the home page is the “Policies” tab, which provides a great deal of useful information.

SOME ANSWERS TO YOUR QUESTIONS:



How do I open an account to conduct transactions on this website?

First, you must create your personal account by clicking on the “Create your account” button on upper right of the home page. You will have to type in your contact information, your e-mail address, and a password that you will use to access your account whenever you like.

A registration confirmation will be sent to your e-mail address. To gain initial access to your account, you must confirm your registration as instructed in the e-mail. Once the confirmation is sent, you’ll be able to access your account by typing in your e-mail address and password.

You will then be able to add your child (or children) to your account simply by clicking on the “Add a child” button.

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What’s the deadline for ordering meals for my child in primary school?

To give the meal-production team ample time to order and receive ingredients and products, and ultimately to proceed with food production, meal orders must be made at least 10 working days preceding the delivery date.

It will be impossible to process an order after the cut-off date and within a shorter delivery time than this.

The menu for the upcoming month and the order-taking process will be available at minimum one month in advance, unless there are situations beyond our control.

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Can I ask for a refund for meals already ordered and paid for?

No cash refund will be made following an order made and paid for via this website.

In the case of a cancellation of an order authorized by ARAMARK or due to a situation of force majeure decreed by ARAMARK, acting in concert with the school, on a specific day, ARAMARK will credit the value of the cancelled meal to your account. As applicable, such credit will be applied automatically to the total payable on your next meal purchase on this website.

If a child is absent from school, no credit will be authorized except in the case of prolonged justified absence, in which case a credit for the value of the cancelled meal(s) may be applied at the discretion of the ARAMARK cafeteria manager in the school concerned.

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Can I order meals for each of my children?

Of course!

Several children in the same family may be combined in a single account to make life simpler for parents because they can see at a glance all the details concerning each of their children’s accounts. A child may also be registered in two separate accounts so that each parent can make transactions independent of the other one.

If you have more than one child using ARAMARK’s food services, you must register them individually. For example, you may have one child in primary school who receives the meal-delivery service at her school and a second child who goes to the ARAMARK cafeteria in his secondary school and uses a Carte Resto (magnetic card).

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How can I acquire a Carte Resto for my child in secondary school?

You can acquire a Carte Resto meal card directly at the ARAMARK cafeteria in your school and activate it online by creating your account. Then, use your credit card to refill it whenever you want, depending on your budget and your child’s food needs.

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Can each of my children in secondary school have his or her on card?

Yes, they can! Simply acquire the number of Carte Resto cards that you need at your school’s cafeteria – one for each of your children. You can then add a child to your account by clicking on the “Add a child” tab.

Fill out your child’s profile, and then click on the “Order” button. Now, you must register your child’s card and the amount that you would like to deposit to complete the transaction.

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Can I use a Carte Resto for my child in primary school?

No. The Carte Resto system is offered only in ARAMARK cafeterias in secondary schools. The service that is offered in primary schools is one for ordering meals that are delivered directly to the school for your child.

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How can I consult the transactions that I’ve made?

You now have access to all the relevant information concerning your child’s (or children’s) meals. Through your account, you can also easily look up your transaction history, at any time.

You can find the balance on your Carte Resto and your transaction history on this site under “My account”; simply select “Transaction history” or “Info on card balance.” To do this, you must have your Carte Resto, or your Carte Resto number, on hand.

You may also find out the balance on your card directly at the cash of the ARAMARK cafeteria by asking the ARAMARK cashier, who will use your card in the GLOBAL Payments terminal to provide you with the information.

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With the Carte Resto, can I make it so that my child eats only the meal of the day?

Users of a Carte Resto can choose what they like, as if they were using cash. However, by acquiring this card for your child you are obliging him or her to eat only at the school cafeteria, where you can be sure that the foods and products served are healthy and comply with your school’s food policy.

If you want your child to eat only the complete meals that are offered every day, you should talk to him or her about this. You can also follow the history of your child’s transactions, which will give you a very good idea of his or her eating habits.

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Are my transactions on this site secure?

This system is designed specifically to provide parents with complete security when they make an electronic payment by credit card.

  1. This Web site uses the SSL (Secure Sockets Layer) protocol for secure Internet exchanges. When you make your payment, you will be linked to a secure server that meets the industry’s highest standards.

  2. This Web site also uses the GLOBAL Payments external secure payment system to process exclusively online VISA and MASTERCARD transactions. No other credit cards and no debit cards may be used to conduct transactions on this site.
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What should I do if I notice an error in my transactions?

If such a rare case should occur, we suggest that you contact your school’s ARAMARK manager, who can analyze the problem with you and try to find a solution.

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What should I do if my child’s card is lost, damaged, or stolen?

You should contact your school’s ARAMARK manager, whose contact information is in the “My account” section in a box on the bottom right of your screen. The manager should be able to deactivate your card and supply you with a new one, transferring your balance onto it. There may be an administrative charge. 

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Will my child’s Carte Resto still be valid for the next school year?

The card doesn’t have an expiration date. So, you can hang on to it and keep your account open for the next school year.

It would be a good idea to take a few minutes to update your and your child’s profile before each new school year begins.

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What should I do with my card when my child leaves this school?

If your child is leaving this school to go to another primary or secondary school at which the food services are provided by ARAMARK, you can continue to use your card. You will, however, have to update your child’s profile, mainly by changing the name of his or her school, in order to avoid any errors.

If your child is leaving the school and does not plan to use ARAMARK’s food services any longer, we strongly recommend that you make sure to spend all the money left on the card.

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