Policies

TERMS AND CONDITIONS FOR USE OF THIS WEBSITE

The use of this website, as well as the purchase of and payment for products offered on this site, is subject to the Terms and Conditions of Use. Please read the following terms and conditions carefully before using this website.

By using Aramark’s website in any manner, including making purchases and payments, you acknowledge that you have read and agree to comply with and be bound by with the followingterms and conditions.

Aramark reserves the right to modify the terms and conditions at any time without prior notice. By using this transactional website, you accept the terms and conditions and their periodic revisions.

We encourage you to review the terms and conditions each time you visit this website.

  1. The menus, products, and foods offered, as well as the prices and promotions in effect, on this website may change without prior notice.

  2. You agree that this website is for your personal use only. Trademarks, logos, commercial names, slogans, images, and other rights owned by Aramark will remain Aramark’s exclusive property and cannot, without prior explicit written consent of Aramark, be copied, reproduced, transmitted, distributed, displayed, or published on paper, electronically, or otherwise.

  3. The content of this website, including its concept, graphic elements, programming, and software, remain the exclusive property of Aramark, and unauthorized use is strictly prohibited.

  4. You agree that you will not make any unlawful or explicitly prohibited use of this website in such a way as to disable, damage, or overload this website or impair its use by another user.

  5. You will not make any misrepresentations of your identity or any other information required for the use of this website.

  6. You will not create any links using the URL of this website or any page on this site.

  7. Aramark reserves the right to submit surveys to the users of this website from time to time to assess the level of satisfaction with the use of this site as well as the products and services offered on the site. Aramark may use the information collected for marketing and commercial purposes without prior consent of the users concerned. Aramark will not divulge any personal information about the users of this website.

  8. Aramark does not represent or warrant that this website will be accessible without interruption or that this website or the server that makes this website available is free from errors, defects, design flaws, or omissions or from viruses or other harmful components. 

  9. Aramarkdoes not warrant the accuracy, integrity, or completeness of the content provided in this website, including any advice or other similar information obtained by you from Aramark or through this website.
     
  10. Aramark declares that the content provided on this website does not apply and cannot be used outside of Quebec.

  11. Peanuts, nuts, and sesame seeds are generally neither used nor present in the school kitchens operated by Aramark. Nevertheless, Aramark cannot guarantee the absence of traces of such food allergens. In addition, Aramark takes no responsibility with regard to a physical or other reaction following ingestion of a meal or product that it offers. The responsibility falls entirely on parents of children suffering from one or more food allergies, known or not.

  12. By using this website, you agree to indemnify and hold harmless Aramark, its shareholders, officers, directors, employees, affiliates, partners, suppliers, and representatives from and against any claim, cause of action or demand, including, but not limited to, reasonable legal, accounting, and other professional fees incurred as a result of your use of this website.
     
  13. Aramark makes every effort to ensure that the content on this website is accurate. However, Aramark does not guarantee that the information contained on this website will not contain errors, inaccuracies, or omissions. Such errors, inaccuracies, or omissions may relate to price or to product description or availability. Aramark reserves the right to correct any error, inaccuracy, or omission or to change or update the content without prior notice.
     
  14. Further, Aramark reserves the right to refuse or cancel any orders containing any error, inaccuracy, or omission, whether or not the order has been submitted, confirmed, and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled by Aramark, Aramark shall promptly issue a credit to your credit card.

  15. These terms and conditions are deemed severable. In the event that any provision of the terms and conditions is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions. 

  16. These terms and conditions and the use of this website, including any order or purchase made through this website, shall be governed by the laws of the province of Quebec.

  17. Prices displayed are in Canadian dollars and, unless otherwise indicated, do not include sales taxes (GST, QST).
     
  18. Any error in the display of the price of a product will be corrected without obligation on the part of Aramark.
     
  19. Aramark reserves the right to change the choice of products offered or discontinue certain products based on availability, without notice.

     20.  It is strictly forbidden to take out meals out of the institution.

 

 

PRIVACY POLICY STATEMENT


Aramark is committed to respecting your privacy, maintaining the confidentiality of your personal information, and protecting you from intrusion:

  1. Personal information collected on this website is limited to the information reasonably required to process your purchase of and payment for orders on this site.

  2. Your personal information is collected only with your consent and remains confidential and secure.

  3. Your personal information is not disclosed to anyone other than Aramarkwithout your consent, unless required by law.

  4. Our policy of respect for privacy is updated regularly, and we encourage you to read it each time you visit this site.

MEAL ORDER, PAYMENT, AND DELIVERY POLICIES
FOR PRIMARY SCHOOLS

  1. The meals and beverages ordered on this website and paid for via the credit card payment system offered on this site will be delivered to the designated school for each day based on the order form and at the time planned for the meal according to the directions of the school concerned.

  2. Aramark will make every reasonable effort to deliver meals within the prescribed time frame. However, Aramark cannot be held responsible for any delivery delay due to conditions beyond its control.

  3. The meals and beverages delivered will correspond to the child’s choice appearing on the order form and will be identified as such.

  4. It is strictly prohibited to take out meals outside the institution.

  5. The menu for the upcoming month and the order-taking process will be available at minimum one month in advance, unless there are situations beyond our control.

  6. Aramark will make every effort to offer high-quality services, deliver a high-quality product, and ensure that you and your child are satisfied, in compliance with the present policy.

  7. No cash reimbursement will be made following an order made and paid for via this website.

  8. In the case of a cancellation of an order authorized by Aramark or due to a situation of force majeure decreed by Aramark or by the school on a specific day, a credit for the value of the cancelled meal will be made by Aramark and applied to your account. As applicable, such credit will be applied automatically to the total payable on your next meal purchase on this website.

  9. If a child is absent from school, no credit is authorized except in the case of prolonged justified absence, in which case a credit for the value of the cancelled meal may be applied at the discretion of the Aramark cafeteria manager in the school concerned.

  10. To make purchases on this website, clients must be aged 18 years or older and must agree to pay all required charges related to the respective order.

  11. All prices given are in Canadian dollars.

  12. No purchase for commercial purposes is permitted.

  13. Aramark reserves the right to limit quantities of certain products purchased using this website.

  14. Aramark may, at its sole discretion and without any limitation of liability, restrict or terminate a client’s access to ordering through this website at any time. 

 

POLICY ON SECURITY OF TRANSACTIONS AND COMMUNICATIONS
FOR PRIMARY SCHOOLS

Aramark developed the online meal-ordering system on this website in order to offer a user-friendly, efficient service adapted to clientele in primary schools. This ordering system enables parents to easily order daily meals for their child that will be delivered to the school, then distributed to children at lunchtime by school managers for the purpose of immediate consumption.

  1. This website uses the SSL (Secure Sockets Layer) protocol for security of Internet commerce. This protocol, recognized in the online transactions industry, ensures the confidentiality, authenticity, and integrity of communications.
  2. When you proceed with your payment, you will be linked to a secure server that meets the industry’s highest standards. SSL transmits to your browser the information that makes it possible to encrypt your order, translating the data that you transmit into a code that is difficult to decipher.

  3. This website also uses the external GLOBAL Payments secure payment solution exclusively to process VISA and MASTERCARD online transactions. No other credit cards and no debit cards can be used to make transactions on this website. 

 

PAYMENT POLICY AND POLICY FOR USE OF THE CARTE RESTO
FOR SECONDARY SCHOOLS

  1. Aramark will make every reasonable effort to offer meal and snack services in the cafeterias of participating schools on school days. However, Aramark cannot be held responsible for any delivery delay due to conditions beyond its control.

  2. The monthly menu will be posted on this website a minimum of one month in advance unless there are situations beyond Aramark’s control.

  3. Aramark will make every effort to offer high-quality services, deliver a high-quality product, and ensure that you and your child are satisfied, in compliance with the present policy.
     
  4. No cash reimbursement will be made following an order made and paid for via this website or directly in a participating Aramark cafeteria unless required by law.

  5. To make purchases on this website, clients must be aged 18 years or older and must agree to pay all required charges related to their order.

  6. All prices given are in Canadian dollars.

  7. No purchase for commercial purposes is permitted.

  8. Aramark reserves the right to limit quantities of certain products purchased or to require a certain minimum order amount for making a transaction using this website.
     
  9. Aramark may, at its sole discretion and without any limitation of liability, restrict or terminate a client’s access to ordering through this website at any time.

 

TRANSACTION SECURITY AND COMMUNICATIONS POLICY
FOR SECONDARY SCHOOLS

Aramark has created an exclusive online purchasing system that makes it possible to load and reload a magnetic card using the online payment system offered on this website. Thus, the Carte Resto (magnetic card), offered through the food services of participating schools, allows parents to provide their child with a means of payment that is efficient, secure, and practical for consuming their meals and snacks in their school’s cafeteria.

  1. This website uses the SSL (Secure Sockets Layer) protocol for security of Internet commerce. This protocol, recognized in the online transactions industry, ensures the confidentiality, authenticity, and integrity of communications.

  2. When you proceed with your payment, you will be linked to a secure server that meets the industry’s highest standards. SSL transmits to your browser the information that makes it possible to encrypt your order, translating the data that you transmit into a code that is difficult to decipher.

  3. This website also uses the external GLOBAL Payments secure payment solution exclusively to process VISA and MASTERCARD online transactions. No other credit cards and no debit cards can be used to make transactions on this website.

  4. The result of each transaction made via the GLOBAL PAYMENTS secure payment solution is then transferred to the FANBOX MS2 secure platform to load or reload the client’s magnetic card (Carte Resto) that will be used to make purchases at the point of sale (cafeteria).

 

POLICY CONCERNING USE OF THE MAGNETIC CARD
(CARTE RESTO)

  1. The Carte Resto must be used exclusively for purchases made in the participating Aramark cafeterias situated in secondary schools in Quebec. The use of the Carte Resto by its holder confirms his or her acceptance of the present terms and conditions.
     
  2. The Carte Resto must be activated and loaded (or reloaded) online on this website before it can be used. It may also be loaded (or reloaded) directly at the cafeteria if a client does not have access to the means of payment offered, that is, VISA or MASTERCARD credit card.
     
  3. You may consult the balance on your Carte Resto at any time on this website in the “My Account” section. The balance on your card may also be consulted directly at the cash of the Aramark cafeteria in your school by asking the Aramark cashier, who will provide you with the information using the GLOBAL Payments point-of-sale terminal.

  4. All purchases made with the Carte Resto will be deducted from the card’s balance. If purchases made surpass the balance on the card, the difference will have to be paid in cash at the cash at the time of purchase.
     
  5. The Carte Resto cannot be converted into cash and therefore may not be returned or exchanged for cash, a cheque, or credit except as required by law. The Carte Resto does not have an expiration date.

  6. Aramark is not responsible for lost, stolen, or damaged Carte Restos or for any unauthorized use of a card. Aramark reserves the right to charge administrative fees for the cancellation or replacement of a card, or for the transfer of its balance. Please contact your school’s Aramark manager if your Carte Resto is lost or stolen in order to proceed, if possible, with cancellation of the card.

  7. A lost or stolen Carte Resto that was activated directly at the Aramark cafeteria cash and loaded (or reloaded) using cash without the user having an account on this website cannot be cancelled or have its balance transferred to a replacement card.

  8. The user is responsible for ensuring the confidentiality of his or her name or user number and password that are necessary to access his or her account and make transactions on that account.
     
  9. The user agrees to notify the Aramark manager at his or her school or Aramark head office immediately of any unauthorized use of his or her name or user number and/or password.

  10. Aramark is not responsible if a user’s name or user number and/or password are divulged.

  11. The terms and conditions for using the card may be modified at any time without prior notice.